Shipping policy

Last updated 18 October 2026

This policy covers how and when your order ships, what shipping costs in your country, and what happens if a parcel cannot be delivered, is lost on its way to you or is reported stolen. Returns, exchanges and warranty claims are covered by our refund policy.

Where your order ships from

We ship from four warehouses. Orders to the United States leave our US warehouse, orders to the United Kingdom leave our UK warehouse, orders to Canada leave our Canadian warehouse, and orders to Australia leave our Australian warehouse. Every other order is sent from Australia.

Every order is processed within 1 to 2 business days.

United States

Free shipping* on orders of USD $60 or more. Below USD $60, standard shipping is USD $10. Standard delivery usually takes 2 to 5 business days. Express shipping is available at checkout for an extra fee.

United Kingdom

Free shipping* on orders of GBP 55 or more. Below GBP 55, standard shipping is GBP 10. Standard delivery usually takes 2 to 5 business days. Express shipping is available at checkout for an extra fee.

Australia

Free shipping* on orders of AUD $130 or more. Below AUD $130, standard shipping is AUD $12. Standard delivery usually takes 2 to 5 business days. Express shipping is available at checkout for an extra fee.

Canada

Free shipping* on orders over CAD $120. At CAD $120 or below, standard shipping is CAD $15. Standard delivery usually takes 2 to 5 business days. Express shipping is available at checkout for an extra fee.

New Zealand

Free shipping* on orders of NZD $135 or more. Below NZD $135, standard shipping is NZD $15. Standard delivery usually takes 5 to 10 business days. Express shipping is available at checkout for an extra fee.

Singapore and Hong Kong

Free shipping* on orders over USD $91. At USD $91 or below, standard shipping is USD $15. Standard delivery usually takes 5 to 10 business days. Express shipping is available at checkout for an extra fee.

FedEx international markets

Orders to Argentina, Brazil, Colombia, Egypt, India, Indonesia, Kazakhstan, Mexico, Nigeria, Pakistan, the Philippines, Russia, Turkey, Ukraine and Vietnam are shipped from Australia with FedEx, which is the only shipping option to these countries.

  • Shipping is a flat USD $70 for one pair, or USD $100 for two or more pairs.
  • Every shipment is sent Delivered Duty Paid. All duties and import taxes are included in the shipping price, so there is nothing to pay on delivery.
  • Every shipment is tracked from dispatch to delivery.

Rest of the world

For every other country, standard shipping is a flat rate calculated at checkout. Standard delivery usually takes 6 to 27 business days, and most orders arrive within 7 to 14 days. Express shipping is available at checkout for an extra fee.

Duties and import taxes

Orders are shipped from within the United Kingdom, Canada, the United States and Australia. Where import duties and taxes apply on delivery outside those countries, they are the customer's responsibility. The one exception is the FedEx markets listed above, where all duties and import taxes are already included in the shipping price.

Failed delivery attempts

If the courier tries to deliver and cannot complete it, for example because nobody was there to receive the parcel or the address given at checkout was incorrect or incomplete, the parcel is not lost. The courier will usually try again on the next business day, or leave instructions for collection from a nearby collection point or depot.

  • Watch your tracking link, and look out for a card, an email or an SMS from the courier with the next steps.
  • A failed delivery attempt does not qualify for a replacement order or a refund, because the parcel is still in the courier's network for redelivery or collection.
  • If the parcel is not redelivered or collected in time, it may come back to us. It is then handled as an unclaimed or returned package, below.
  • Contact our customer service team at any point and we will chase the courier for you.

Unclaimed or returned packages

If an order comes back to us because it was not collected, was refused by the recipient, or could not be delivered because of an incorrect or incomplete address given at checkout:

  • The original shipping fee is non-refundable, because the service has already been used.
  • Any additional return shipping charged to us by the carrier may also be deducted from your refund.
  • The cost of the product is refunded once the package reaches us in good condition, less the shipping charges above.

Lost in transit

If your parcel is lost on its way to you and was never confirmed as delivered, we'll send you the same pair again as soon as possible. If that pair is sold out, we'll refund you in full or send you a similar pair of your choice instead.

  • A parcel counts as lost when its tracking has not updated for 10 business days, or when the courier confirms it is lost, whichever comes first.
  • Contact our customer service team with your order number and we will take it from there.

Stolen or missing packages

Once the courier marks an order as delivered and provides proof of delivery, responsibility for the package passes to you.

  • Pulse Dance Shoes is not responsible for stolen packages once delivery has been confirmed.
  • We do not provide refunds or replacements for orders reported as stolen after confirmed delivery.
  • What happens to a package after delivery, including theft or loss from a safe place, is outside our control and responsibility.

We strongly recommend selecting Shipping Protection at checkout. If you bought Shipping Protection and your package is stolen after delivery, you can submit a claim through the Shipping Protection provider for review.

If Shipping Protection was not selected, we are unable to offer a refund, a replacement or store credit for a stolen package.

Questions about your order

Email support@pulsedanceshoes.com and our customer service team will help.

*Free shipping applies on orders at or above the amount listed for your market above. Below that amount, and for the rest of the world, shipping is charged at checkout.